Knowledge Commons Service Desk

July 4th

The Knowledge Commons Service Desk will be closed on Saturday, July 4th for Independence Day. We will resume normal hours on Sunday, July 5th.

Mission Statement

The IT Service Desk @ Knowledge Commons provides convenient, free access to hands-on IT help with your personal computers or mobile devices for all Penn State students, faculty, and staff.

Location

IT Service Desk @ Knowledge Commons
Room W130A, Pattee Library
814-865-HELP (4357)

Fall/Spring Hours

Monday - Friday: 8:00 am - 12:00 am
Saturday and Sunday: 10:00 am - 12:00 am

Summer Hours

Monday - Thursday: 8:00 am - 9:00 pm
Friday: 8:00 am - 5:00 pm
Saturday: 1:00 pm - 5:00 pm
Sunday: 1:00 pm - 9:00 pm

Service Offerings

We can fix your personal device!

  • On campus wireless connectivity for laptops, tablets, and mobile devices
  • Operating systems reformat and upgrades
  • Hardware diagnostics & installation support
  • Assistance with data transfer and backup
  • Software installation and troubleshooting
  • Virus/Spyware detection and removal
  • PSU email support
  • SOS consultations and reformatting
  • OSC referrals and support

    Office of Student Conduct - Copyright Referrals

    The IT Service Desk @ Knowledge Commons (SDKC) has partnered with the Office of Student Conduct (OSC) to provide technical consultation and support to students having violated AD20 copyright policy for the second time. IT Service Desk staff will work with the student to remove illegally obtained files and reconfigure or delete file sharing programs as requested.

    This service is provided during our normal operating hours. No appointment is necessary.

    On average, each consultation takes about 15-20 minutes. Please allow for additional time if you will be requesting assistance configuring peer-to-peer clients and managing files.

    Before coming to the IT Service Desk please review the following list to ensure you are properly prepared:

    Have your OSC paperwork with you. It must be presented to SDKC staff to begin the consultation.

    Should you want help configuring your machine or removing files bring your devices as well as any power cords to safeguard against power loss.

    Security Operations - Compromised Machine Referrals

    Security Operations and Services (SOS) is responsible for addressing Penn State's information technology security issues. Should SOS determine that a machine connected to the Penn State network has been compromised by malware allowing remote control of a system, it shall have its network privileges temporarily suspended. Only after a full system reformat and appropriate safety measures have been taken will privileges be restored. Additional information can be found at the SOS website.

    The IT Service Desk @ Knowledge Commons is the official contact point for users living off campus in need of help reformatting their computers to meet SOS network guidelines. Students living in campus dorms are required to contact Rescom for help.

    No appointment is necessary and you may drop off your computer with us, we will contact you once work has been completed. Before coming to the IT Service Desk @ Knowledge Commons, please review the following list to ensure you are prepared:

    Power Management - Since formatting hard drives is time intensive it is vital that you bring your laptop power cord.

    Back up your data - Backing up your files to an external drive will ensure that your data is not lost. If you do not feel comfortable performing the backup yourself please bring an external hard drive or thumb drive of sufficient capacity along and we will back up data for you.

    If possible, bring your original discs - SOS guidelines require a full system reformat. This can be from your laptops System Recovery partition if you have one. However, there is always a chance that partition has also been infected. Having your original install discs provides us an alternative if your System Recovery partition is corrupted. Should you not have your original discs you may contact your system's manufacturer for a copy, or purchase a new operating system copy from the Penn State Computer Store (at the educational price) or another retailer.

    Waiting List

    Check below to see where your computer is at in our line. This list will be updated each morning.