Employment Opportunities

Current Hiring Status

We are currently accepting applications for Mid-Fall 2017 for Wagner Service Desk and Tech Tutors.

Student Technology Services has opportunities for students to gain valuable IT experience while earning an income and working with their peers. Currently, we are hiring for our Wagner Service Desk and Tech Tutors.

Please Note - These are the ONLY shifts we have available this fall. You must be able to work at least eight hours a week:

Wagner Service Desk - Available shifts:

Sunday: 7-10PM
Monday: 8-10AM, 10-1PM, 1-4PM
Tuesday: 10-1PM, 1-4PM, 4-7PM
Wednesday: 10-1PM
Thursday: 8-10AM, 10-1PM, 1-4PM
Friday: 1-4PM
Saturday: 4-7PM

Tech Tutors - Available Shifts:

Tuesday: 10-12PM, 4-6PM, 6-8PM
Thursday: 10-12PM, 12-2PM, 4-6PM
Friday: 12-2PM

Job Description - IT Service Desk: Wagner

The IT Service Desk is the service-and-support nexus for IT at Penn State. The Service Desk provides 24 x 7 phone and email support, accounts support, and administrative systems support, a combination that you just can’t beat!.

Responsibilities include:

  • Answering phone, chat, and walk in users who need IT assistance
  • Create new incidents and categorize them properly
  • Update existing incidents, and provide resolutions when possible
  • Updating the wiki articles to maintain accuracy
  • Providing feedback on previously created knowledge articles in the KB or our IT Service Management Tool

Job Description - Tech Tutor

The Penn State Tech Tutors offer one-on-one help to their peers on the technologies used for course assignments and projects. Students can bring an assignment with them to a Tech Tutor (no appointment necessary, walk-ins are always welcome), and the Tech Tutor will work through the technical aspect of that assignment at a pace that is comfortable for the student, answering questions as they go. Tech Tutors also provide support to the Media Commons and help faculty members at University Park use technology in and for their classes. The Tech Tutors are currently looking for motivated, creative, friendly, and resourceful students. They offer on-campus work in an environment designed to help you grow personally and professionally.

Job Description - Lab Consulting

(We are currently not hiring for this position. We will open applications for this position in October 2017)

Job Description - IT Service Desk: Knowledge Commons

(We are currently not hiring for this position. We will open applications for this position in October 2017)

Additional Comments:

All four positions are wage payroll, requiring a minimum of eight hours per week. The positions all have opportunities for merit-based raises, shifts with increased pay, and advancement into student supervisor positions. Please indicate on your application if you have a preference to what area you would like to apply. These positions are only available to undergraduate students.

The hiring process can take several weeks as several hundred applications are received each semester. You will be notified via email or telephone concerning an interview or if all positions have been filled.

To Apply:

The following button will take you to the electronic application interface. You will be asked to log in through WebAccess, as your Penn State Access Account ID is used to identify you throughout the application process. If you are an incoming freshman and do not yet have a Penn State Access Account, you will need to obtain one before you will be able to complete the online application. Please note that to complete the application process, you must have cookies and JavaScript enabled.

My Applications